Refund Policy
Last updated: Last updated: October 8, 2024
At Reafolio, we want you to be fully satisfied with your purchase. We offer a 30-day money-back guarantee on all our products and services. This Refund Policy outlines the terms and conditions for refunds and cancellations.
1. Refund Eligibility
- Refund requests must be made within 30 days of the original purchase date.
- To be eligible for a refund, you must provide proof of purchase and reason for dissatisfaction.
- Free trial users who cancel before the trial period ends will not be charged and are not eligible for refunds.
2. Refund Process
- To request a refund, please contact our customer support team at hello@reafolio.com.
- Include your account email address and the reason for your refund request in your email.
- Once your refund request is received, we will review it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
3. Non-refundable Items
The following are not eligible for refunds:
- Purchases made more than 30 days prior to the refund request.
- Accounts that have violated our Terms of Service.
4. Cancellation Policy
- You may request to discontinue your access at any time by contacting our customer support. Since we offer a one-time payment option, refunds are not available after the purchase is completed. Your access will remain active for the lifetime of the product, with no additional charges.
5. Reafolio Starter Plan
Our Reafolio Starter plan is eligible for a refund within 30 days of purchase. After 30 days, Reafolio Starter purchases are non-refundable.
6. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes to the Refund Policy constitutes your acceptance of the updated policy.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at hello@reafolio.com.